Where to start..
Well, first of all, I get really pissed when I go to work. I’d like to say I don’t know why but I’d be lying. I go to work every day because I like (most) of the people with and I sincerely care about (most) of my clients. What pisses me off is the fact that administration has their head up their collective ass.
I’ve worked there for 2 years. I’ve had one raise. Okay, fine, I’m over that. Kind of. What I’m really pissed about is the lack of decent equipment. We bill ourselves as a full service injury firm and promise top of the line customer service, yet when we (the peons) try to actually follow through on those promises we get fussed at.
I got fussed at yesterday for using my printer too much. <screeeeech> Wait, back up…did you read that right??? Yep, you did. I print too much. Oh, and I spend too much time on the phone talking to my clients. “Keep it short, Sus. Get the info you need and move on. No call should last more than 3 minutes.”
Okay, I’m not allowed to print letters, documents, requests for medical records and bills, demand packages, etc. etc. and I’m not allowed to talk to my clients for more than 3 minutes at a time.
Full service injury firm with top of the line customer service?
Not so much.